RETURN_PROTOCOL // READ_BEFORE_SENDING

Returns & exchanges.

Contact us before shipping anything back so we can identify the order and provide the correct return instructions.

01 // START

Request approval.

Email your order number, checkout email, item, and reason for the request to contact@lossofg.com.

02 // CONDITION

Keep it unworn.

Returnable items must be unworn, unwashed, and in their original condition. Do not mail an item until we confirm the destination.

03 // PROBLEMS

Wrong or damaged?

Send clear photos with your request. Incorrect, damaged, or defective items are reviewed separately so we can make them right.
Start a return or exchange request

This process does not limit rights available under applicable consumer protection law.